Terms & Conditions – Your Questions Answered
Your account balance remains yours indefinitely. We do not expire or forfeit balances due to inactivity. You can return weeks or months later and your funds will still be there. Log in and withdraw whenever you wish.
Yes. Go to Account Settings > Payment Methods and add a new DANA, OVO, GoPay or QRIS account. Future deposits and withdrawals use the new method. Existing transactions always go to the original method you registered.
We process withdrawals within 24 hours of your request. DANA, OVO, GoPay and QRIS transfers usually arrive in your wallet within minutes after we send them. Bank transfers depend on your bank's processing time.
Contact our support team within 30 days of the transaction with the date, amount and game room involved. We'll review your account logs and the payment record, then respond with findings within 5 business days.
Your personal data belongs to you. We store it securely to process deposits, verify withdrawals and comply with local law. We do not sell your data. You can request deletion where local law permits by emailing support.
Violations such as multiple accounts, payment fraud or bonus abuse may result in account suspension or permanent closure. Your balance may be forfeited if we find unlawful activity. We notify you before suspension and offer a chance to respond.
Yes. Go to Account Settings > Close Account and confirm. We process permanent closures within 48 hours. Any remaining balance is withdrawn to your registered payment method within 5 business days.
